apple-apology

Folks consider the iOS more reliable than the Android because of its frequent operating system updates treating various problems of its gadgets. But Apple is under fire since the report surfaced that claimed that the company used to introduce those updates to reduce performance of older models with worn out batteries.

John Poole, the founder of Geekbench surfaced the report last week that caused tremor in the Apple fans. The report claims that the Cupertino based tech giant reportedly reduces the speed of the processors in iPhones with old and worn batteries, which makes their performance slow.

Most of the Apple users claim that since the update in iOS, their older devices including the likes of iPhone 6, iPhone 6S and even iPhone 7 are performing much slower.

Apple Admits the Fact

Surprisingly, Apple responded to the report quickly; admitting the fact that the practice had been done in order to deal with problems like unexpected shutdowns which are usually caused by aging batteries or cool conditions.

The company said that a software feature which was released last year will make your phone operate more slowly to resolve problems associated with its aging lithium-ion batteries. As the batteries get older, they are unable to charge well as compared to new batteries.

A statement issued by Apple says:

Last year we released a feature for iPhone 6, iPhone 6s and iPhone SE to smooth out the instantaneous peaks only when needed to prevent the device from unexpectedly shutting down during these conditions. We’ve now extended that feature to iPhone 7with iOS 11.2, and plan to add support for other products in the future.

Furthermore, Apple has also clarified that the practice is only done in the cases of cold temperature, a low battery charge, and very old batteries.

Apple Facing Lawsuits

As a result of above statement, Apple faced multiple lawsuits in various federal courts in the US. People claim that Apple’s action may have led iPhone owners to misguided attempts to resolve issues over the last year. As Apple introduced a software update for iPhones, mainly focusing iPhone 7, that resulted in reduction of the processor performance as the battery ages. The plaintiff alleges that the users were unaware of the outcomes of this update.

Another lawsuit filed in San Francisco depicts “the batteries’ inability to handle the demand created by processor speeds without the software patch” was a defect. The plaintiff claims, “Rather than curing the battery defect by providing a free battery replacement for all affected iPhones, Apple sought to mask the battery defect.”

Other lawsuits filed in several states of the US seek unspecified damages and reimbursement. Meanwhile, a couple of the complaints seek court orders barring Apple from throttling iPhone processor speeds or requiring notification in future incidents.

Apple Seeks Apology

It seems that Apple considered it more appropriate to issue a formal apology to its customers rather than facing the lawsuits in the courts. The company issued a letter to its consumers that states:

We know that some of you feel Apple has let you down. We apologize. We have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.

The Cupertino-based tech giant has also promised a $29 battery replacement. The new battery will do magic and will immediately return an iPhone 6 or later model to its original performance.

The new batteries, which normally cost $79 has now got a price cut of $50 and will be available starting in January 2018.

As for now, it is evident that the iOS 10.2.1 update was the main culprit behind reducing older iPhones’ performance, as the iPhone 6 was facing unexpected shutdowns, almost a year ago.

How do you take the straight forward response made by Apple? Shall you accept Apple’s apology?