Apple has released the new duo of iPhone 8 and 8 Plus in recent weeks. The company has already released a tiny update to fix some issues in iOS 11 days after its release. Now is the time for iPhone 8 as Apple’s latest venture is most probably facing a software issue. Some users shared their experience on major blogs and forums in that the earpiece makes a disruptive “crackling” or “static” sound when they make a call.

It is worth mentioning here that the Plus variant has also been reported with same kind of issue, but so far these appear to be less frequent. The owners indicate that it’s happening across different carriers and in different parts of the world, too. The noise sounds like sharp pops at the very edge of the earpiece; a little odd and annoying.

The crackling only occurs during some phone and Facetime calls, though — it doesn’t happen during every single call, and it doesn’t show up when using the earpiece as a loudspeaker. That suggests it may be a software problem, like Apple is saying, since the hardware itself isn’t consistently displaying the issue.

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Apple’s Response

In response, Apple confirmed the issue in a statement that the issue only comes up in a “small number” of cases and that the company is working on a software update to fix the problem. An Apple spokesperson said, “We are aware of the issue which is affecting customers in a small number of cases. Our team is at work on a fix, which will be included in an upcoming software release.”

Apple didn’t offer a timeline on when the bug fix would be shipped, but it typically issues multiple updates in the weeks and months after putting out a new phone and operating system.

When Apple says a “small number” of cases have been reported, it seems a bit unprofessional. Such statements from companies that are acknowledging issues with their brand new devices in less than a month time rings the danger bell for users.