Pakistan Telecommunication Authority (PTA) conducted quarterly survey in December 2018 covering 27 cities across Pakistan to monitor the quality of service being provided by the telecom operators in the country.

The Authority, later on, ranked telcos on various metrics for performance in data, voice and SMS.


As per the survey report, Zong becomes the fasted 3G network while Jazz topped the charts for 4G speeds.


Ufone wins the race with led with 99.90% network availability while Telenor was last among the major telcos with a network availability of 98.98%.

Ufone had the best grade of service with a score of 0.10% while Telenor was he last with 1.02%.

Zong had the best clarity of voice (as perceived by a listener) and Telenor had the worst.

This metric measures how often users abnormally lose connection. Telenor was last with a 1.64% drop rate while Ufone was first with only 0.30% dropped rate.


Ufone took the most time to deliver an SMS while Zong took the least.

For a more detailed look at how each telco performed in PTA’s quality of service survey and how the regulating body defined each metric, you can check out the full report from here.