The Pakistan Telecommunication Authority (PTA) has shared interesting statistics of user complaints and their redressed ratio of telecom operators in Pakistan. The details reveal that PTCL, the largest landline network operator, and Jazz, the largest cellular operator in Pakistan, top the list with more users registering complaints during the month of August 2017.

The Authority says that a total of 4,490 complaints were registered from consumers against different telecom operators including cellular operators, PTCL, LDIs, WLL operators and ISPs during the month of August. However, 92.41 percent of the complaints were resolved to the users’ satisfaction.

PTCL & Jazz Top The Consumer Complaints Chart

The data shows PTCL as leading the chart with 1,585 complaints against any single teleco while Jazz (Mobilink + Warid) leading the cellular operators’ category and stands at number two overall with 951 complaints registered in a month.


Cellular mobile subscribers constitute a major part of overall telecom subscriber database, therefore, the maximum number of complaints belong to this segment that is 2,812. A total of 951 complaints were received against Jazz (34% of the total CMO related complaints) followed by Telenor having 876 complaints (31 percent).


Zong stood third with 568 complaints (20 percent) and Ufone had 417 complaints against its various services which make up 14 percent of the total CMO related complaints.

Jazz – The Worst in Rectification Ratio

If we go through the rectified ratio, Zong stands as the best among cellular operators with figures of 99.30% against their name followed by Ufone with 99.04% and Telenor with 97.72% restored ratio. The Jazz stands out as the worst among all with the figures of 80.23 percent.