The HEC – Higher Education Commission of Pakistan is an independent, autonomous and constitutionally established institution of primary funding, overseeing, regulating and accrediting the higher education efforts in Pakistan.
The Commission has launched a new portal that enables students to get their higher education related complaints resolved. Students or former students can register and lodge complaints in different categories. The commission will monitor and appoint focal personnel to deal with each respective case.
Despite lack of funds, the HEC has been trying to automate and digitize its operations. Processes like the Degree Attestation Service and Degree Equivalence Service can now be carried out remotely.
How to Register Online Complaints to HEC
Students who wish to record their grievances need to register an online account with the HEC. Mobile phone number and email address verification is compulsory for account registration. Make sure that you have a valid CNIC, otherwise you won’t be able to register an account.
You can follow this link to register online account with HEC
Students need to fill their profiles which requires detailed personal information, family information, documents, picture, contact details, educational history, employment background, publication & project information and other minute details like skills, affiliations and certifications.
Once all the information has been added, any of the available applications, like the grievance lodging application, can be accessed.
Complaints can be launched in the following categories:
- Admission related issues
- Use of false or misleading information
- Bribery or demand for undue money for any educational institution
- Gender, race or cast discrimination
- Any sort of harassment
- Unfair evaluation in exams
- Scholarship related issues
- Fee problems with universities or HEC
- Any other administrative issues in universities, colleges or with HEC