The Monsoon is coming; the season where heavy rains may become suffering instead of blessing when it floods our streets and confine us to our homes. The Peshawar administration has shown a timely concern by developing an app – Safa Pekhawar Mobile App facilitating citizen to register sanitation complaints in their area.

The Safa Pekhawar app has been launched by the Water and Sanitation Services Peshawar (WSSP). The administration is confident that Safa Pekhawar will act as an online portal for people to register complaints regarding problems with drainage, garbage and water supply in the City of Flowers.

The launch event took place on Monday at the Pearl Continental Hotel in the presence of Chief Minister Khyber-Pakhtunkhwa Pervez Khattak, CEO WSSP Khan Zaib Khan, UNICEF Chief Field Officer Dr Francois Kampundu, Senior K-P Minister Inayatullah Khan, K-P Minister for Health and Information Shaukat Ali Yousafzai and Ebtihaj Khan of Code for Pakistan/ K-PIT Board.

The registered complaints will be processed by the Management Information Systems (MIS) administrator of the WSSP. They will then be assigned to the officials who will be responsible for resolving a given issue. WSSP can see the real time data of how the complaints are distributed among officers and their current status through heat map.

The mobile application was developed by a group of three K-P Civic Innovation Fellows. It is a joint program of Code for Pakistan, Khyber Pakhtunkhwa Information Technology Board (KPITB), and the World Bank.

The KPITB has placed around 20 people from this year’s cohort in five different provincial departments. In their six-month fellowship, they are tasked with developing technology and digital solutions that can improve citizen-facing government service delivery.