In the wake of the current COVID-19 outbreak, following the government directives, Vivo has closed all of its service centres across Pakistan until further notice. This strict measure has been taken to ensure the safety of customers and employees.
However, in order to compensate for this, Vivo has extended the warranty for its Smartphones in Pakistan. The warranty period expiring between the 18th of March to 30th of May 2020 has been extended until the 31st of May 2020.
Mr. Kevin Jiang, Director of Customer Services Vivo Pakistan said:
“In these crucial times, we stand firm to our commitment and this warranty extension is provided to facilitate our valued customers amid the COVID-19 outbreak.”
Vivo has already taken a slew of initiatives to curb the spread of COVID-19. Employees in Pakistan are asked to work from home and all offline product launch events and activities have been cancelled.